Assistant in Customer Support

About the position

Our company is building a revolutionary product which will affect the way millions of people study and play music every day. Enote is an intelligent mobile application which will provide millions of amateurs and professionals instant access to the majority of world’s musical heritage. We are searching for a passionate student to create, assist and structure our customer support department.

The job pays 10€ / hour.
Please only apply if you have a valid work permit for Germany!

Job Responsibilities

  • Running quality interviews with our beta testers and share the results with our Product and Marketing teams
  • Updating our internal Jira (Ticketing System) with information about technical issues
  • Collaborating with technical teams on fixing the issues
  • Providing daily customer support in English to the customers
  • Monitoring customer complaints on social media and reaching out to provide assistance

What we expect from you

  • You are studying Information Technology or a similar technical degree
  • Understanding the basics of how CRM systems work
  • Interest in solving technical issues
  • Basic understanding how different things work from a technical perspective
  • Excellent communication and problem-solving skills
  • Patience when handling tough cases
  • Fluent English Skills, another language is a plus

What will be a bonus

  •  Experience using CRM software
  • Experience as a Customer Support Specialist
  • Experience using help desk software and remote support tools
  • Experience with Zendesk, Jira and Confluence
  • Knowledge / Experience with Classical Music

What we offer you

  • Comfortable modern office in the heart of Berlin’s tech scene, very well connected to all local transportation services
  • Small team, flat hierarchy, founder-led start-up
  • We value diversity. You will only be judged based on your skills and fit for the job
  • We are open minded! You are more than welcome to criticize and improve our processes and working culture
  • High quality standards, your colleagues are experienced professionals
  • Top-notch hardware equipment
  • Work in a start-up with a high valuation and a 7-figure funding